Return Policy: Policy outlining the rules for returning purchased goods and services. This policy should include the return window, return requirements and the process of return.

Shipping Policy: Policy outlining the rules for shipping goods to the customer. It should include information like the shipping timeline, order tracking (optional) and the return process for both tangible and digital goods.

Refund /Cancellation policy: Policy informing the customer about the process of refund and exchanges that can occur due to a variety of reasons. The policy should include the refund processing time and mode of refund. In case no refund or cancellation is provided, it should be mentioned on the website.